Terms and Conditions
Handmade Lamps
Much care and craftsmanship go into making our lamps. Our goal is to craft the perfect handmade lamp for each and every customer. The images that are displayed on our website are accurate depictions of our models. However, since every item is hand-made, there may be very slight variations in finishing from one lamp to another.
Unfinished Brass
We work with unfinished brass because we believe brass looks best when it is allowed to build up a patina with age. This means that if your lamp contains brass components, its look will evolve over time. This isn’t a defect, but intentional and by design. If you want to restore the lamp’s original polished finish, please follow the maintenance instructions.
Order Process
After having entered your contact details, you will begin the payment process. Before submitting your payment, please take a minute to familiarize yourself with our Terms and Conditions. Your payment submission implies that you have accepted these terms.
After submitting your order, you will receive an order receipt confirmation by email. The system will generate an order number, which you can use for reference on any inquiries. If you do not receive an email, please contact us at order@lambertetfils.com and we will address the issue ASAP.
Lead time
All lead times correspond to the published lead times on the Lambert & Fils price guide or product page on our website. The lead times are estimated, and products can occasionally become backordered or delayed. Lead times are calculated from the date of the receipt of full payment.
Returns
Customers may return goods within 10 days of receiving their order, in exchange for a store credit, product exchange, or refund, minus a 25% handling charge. The product must be unassembled and in its original packaging. The customer is responsible for the cost of shipping. Credits are valid for one year from the day of issue. Please contact us at order@lambertetfils.com and include your order number to let us know that you will be returning the goods and we will provide further instructions.
Damages
Please examine the condition of the box your order came in before signing the delivery receipt. Should you receive a package in a damaged condition, please take photos documenting the damage before opening the box. After opening the box, should the lamp be damaged, take photos of the lamp and report the issue to order@lambertetfils.com within 7 days after receiving your package. If the product is confirmed defective, we will send you a replacement and reclaim the defective lamp (which must be unassembled and in its original packaging) at our cost.
Warranty
All goods purchased directly from Lambert & Fils or from one of our authorized resellers are guaranteed for up to two years after order delivery. This guarantee covers damage or defects incurred through normal use and excludes any damage resulting from accident, misuse, abuse, or negligence. Defect claims must be brought to our attention via email sent to order@lambertetfils.com and accompanied by photo documentation. Lambert & Fils reserves the right to subject the claim to an inspection. If the product is confirmed defective, we will send a replacement. The cost of shipping will be covered by Lambert & Fils.
Replacement Parts – Canada / United States
Replacement parts can be purchased directly through the Lambert & Fils website under the Material Library section. Replacement parts, including shipping, are not eligible for discount.
Order Shipping—United States
We ship with UPS. Once the package has left our Montreal facility and is directed to the provided shipping address, the carrier is responsible for any delays or lost packages. Customs brokerage and duties are included in the price of shipping. However, you are responsible for paying the sales taxes according to local tax laws.
Certification
All lamps meant for North American usage are UL certified. All lamps meant for international usage are CE certified
Copyright
All rights, including images and copy, are owned by Lambert & Fils Luminaires Inc.
Privacy
We are committed to protecting and respecting the privacy of our customers and web site visitors. For that reason, we have taken, and will continue to take, measures that protect the personal information of our clients.
Terms and Conditions
Lambert & Fils reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes before engaging in any operations on our website.
Questions
Should you have any other questions, please contact us at order@lambertetfils.com